FREE SHIPPING FOR ORDERS OVER 999 EGP
FREE SHIPPING FOR ORDERS OVER 999 EGP
FREE SHIPPING FOR ORDERS OVER 999 EGP
FREE SHIPPING FOR ORDERS OVER 999 EGP
FREE SHIPPING FOR ORDERS OVER 999 EGP
FREE SHIPPING FOR ORDERS OVER 999 EGP
FREE SHIPPING FOR ORDERS OVER 999 EGP
FREE SHIPPING FOR ORDERS OVER 999 EGP
FREE SHIPPING FOR ORDERS OVER 999 EGP
FREE SHIPPING FOR ORDERS OVER 999 EGP
FREE SHIPPING FOR ORDERS OVER 999 EGP
FREE SHIPPING FOR ORDERS OVER 999 EGP
Return Policy
At Kozy Egypt, we prioritize your satisfaction and aim to provide a seamless shopping experience. If you're not completely satisfied with your purchase, our return policy is designed to be straightforward and hassle-free.
Eligibility for Returns:
Time Frame: You may return items within 14 days from the date of delivery.
Condition: Items must be unworn, unwashed, and in their original packaging with all tags attached.
Return Process:
Initiate a Return: Contact our customer support team at Info@kozyegypt.com or 01055200462 within the 14-day window to request a return.
Return Authorization: Once your return request is approved, you will receive instructions on how to send the item(s) back to us.
Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure your return reaches us safely.
Inspection and Refund: Upon receiving and inspecting the returned item(s), we will process your refund to the original payment method within 48 to 72 hours through a purchase voucher, bank transfer, Vodafone Cash, or in cash.
Exchanges:
If you wish to exchange an item for a different size or style, please follow the return process above and place a new order for the desired item.
Damaged or Defective Items:
If you receive a damaged or defective product, please contact us immediately at Info@kozyegypt.com or 01055200462 with details and photos of the issue. We will arrange for a replacement or refund as appropriate.
Contact Us:
For any questions or assistance regarding returns, please reach out to our customer support team daily from 10 am to 10 pm via:
Email: Info@kozyegypt.com daily
WhatsApp: 01055200462
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