Shipping & Delivery Policy

Shipping Policy

At Kozy Egypt, we strive to deliver your orders promptly and efficiently. Below is an overview of our shipping policy:

Processing Time:

• Order Handling: Orders are processed within 3 to 5 business days after payment confirmation.

Shipping Rates and Delivery Times:

• Standard Shipping: We offer standard shipping with an estimated delivery time of 3 to 5 business days.

• Free Shipping: Enjoy free standard shipping on orders over 999 EGP.

Shipping Destinations:

• Domestic: We ship within Egypt to all major cities and regions.

• International: Currently, we do not offer international shipping.

Order Tracking:

Once your order is shipped, you will receive a confirmation email with tracking information. You can use this to monitor the delivery status of your package.

Delivery Issues:

If you experience any issues with your delivery, such as delays or lost packages, please contact our customer support team at Info@kozyegypt.com daily or 01055200462 , and we will assist you promptly.

Additional Information:

• Customs and Duties: Customers are responsible for return shipping costs.

• Incorrect Addresses: Please ensure your shipping address is accurate. Kozy Store is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

Contact Us:

For any questions or assistance regarding shipping, please reach out to our customer support team at:

Email: Info@kozyegypt.com daily
WhatsApp: 01055200462

Thank you for choosing Kozy Egypt.